Returns & Exchanges

At Chronic. Coffee, we prioritize the freshness of our beans; while we cannot accept returns on roasted coffee, we are committed to ensuring you are 100% satisfied with every brew. If your order is damaged or incorrect, please reach out to our support team within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our team at [email protected] with your order number and a brief description of the issue to initiate a claim.

• 2.
  Provide Verification

  For damaged goods or incorrect items, please attach a clear photo of the packaging and product labels for our quality control team to review.

• 3.
  Receive Resolution

  Once your request is verified, we will issue a full refund to your original payment method or ship out a replacement bag immediately at no extra cost.

• 4.
  Recycle or Enjoy

  In the event of an error, there is no need to mail the coffee back to us—feel free to share the extra beans with a friend or dispose of the packaging responsibly.